Refund policy
30-Day Quality Guarantee
At Tailfield Co., every item is made to order especially for you.
Because of this, we do not accept returns or exchanges for:
- Ordering the wrong size
- Change of mind
- Ordering the wrong color
- Personal preference
Please review the size guide carefully before placing your order.
If We Made a Mistake
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
please email support@tailfieldco.com within 7 days of delivery with:
- Your order number
- A brief description
- Clear photos of the issue
We'll gladly send a replacement or issue a refund if the problem is confirmed.
Lost Packages
If your package is lost in transit, contact us within 30 days of the estimated delivery date and we'll help resolve the issue.
Why We Don't Accept Standard Returns
Every Tailfield item is printed just for you after your order is placed. This helps reduce waste and overproduction while ensuring every product is made with care.
Thank you for supporting thoughtful, made-to-order production.