Shipping policy

At Tailfield Co., every item is made especially for you once your order is placed. This helps reduce overproduction and ensures each product is created with care.

Processing Time

Orders are typically processed within 2–7 business days before shipping.

During holidays or high-demand periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times after your order has been shipped:

Canada: 5–10 business days
United States: 5–10 business days
United Kingdom: 5–10 business days
Europe: 7–15 business days
Australia & New Zealand: 8–15 business days
Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Multiple Items

If your order contains multiple products, they may arrive in separate packages depending on where they're produced and shipped from.

Customs & Import Fees

International orders may be subject to customs duties or import taxes determined by your local customs authority. These charges are the responsibility of the customer.

Incorrect Address

Please double-check your shipping address before placing your order.

If an incorrect address is provided and your order has already shipped, we may not be able to replace or refund it.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or the expected delivery date). We'll work with our production and shipping partners to help resolve the issue as quickly as possible.